Customer Support

Customer Support

Customer Support

📦 Product Basics

What exactly is Plum Box?+
Plum Box is a personal cloud storage device. Plug it in, connect to WiFi, and your phone automatically backs up photos, videos, and files — no subscriptions, no monthly fees, ever. Think of it as your own private Google Drive or iCloud, but you own the hardware and the data stays in your home.
Is this just an external SSD in a fancy case?+
No. An external SSD is just storage you plug into your computer. Plum Box is a networked device with its own app — it connects to your WiFi, backs up your phone automatically, lets you access your files remotely from anywhere in the world, supports multiple users, and encrypts your data at rest. It's a fully functional personal cloud.
Is this a NAS? How is it different from Synology, QNAP, or Ugreen?+
Plum Box is not a traditional NAS. NAS devices are powerful but designed for tech-savvy users — they require LAN cables, router configuration, bay setups, and ongoing maintenance. Plum Box is designed for everyone: just plug in USB-C power, open the app, and you're done in under a minute. No networking knowledge required. If you love tinkering with NAS setups, Synology is great — but if you just want your photos backed up without the hassle, that's what Plum Box is for.
How is this different from a Raspberry Pi with an SSD hat?+
Raspberry Pi + SSD hat is an awesome DIY project for tinkerers. But it requires Linux knowledge, terminal commands, manual software setup, and ongoing maintenance. Plum Box is designed for people who don't want to deal with any of that — no terminal, no config files, no Linux. Just plug in and go. It also comes in a premium CNC aluminum body, not a bare circuit board.
Is there really no subscription? What's the catch?+
No subscription, no hidden fees, no catch. You buy Plum Box once and own it forever. We believe your data storage shouldn't come with a monthly bill. Our business model is based on hardware sales, not recurring revenue from your data.

🔧 Hardware & Specs

Does Plum Box come with an SSD included?+
The base Plum Box unit does not include an SSD — you can use any M.2 NVMe SSD you already own or purchase one separately. We also offer SSD add-ons at checkout if you'd like to bundle one with your order. This "bring your own storage" approach means you choose exactly the capacity you want at the best price.
What SSD sizes are compatible?+
Plum Box supports standard M.2 NVMe SSDs (2280 form factor). You can use any capacity — 256GB, 512GB, 1TB, 2TB, 4TB, or even 8TB. The choice is yours.
Can I swap or upgrade my SSD later?+
Yes! Plum Box features an easy-open slot design. Just slide it open, swap in a new SSD, and you're good to go. Upgrade your storage anytime without buying a new device.
Can I add an SSD to my pledge?+
Yes! SSD options are available as add-ons during checkout. We don't mark up SSD prices for profit — they're offered at cost purely for your convenience, so you can get everything in one package.
Why WiFi only? Why no Ethernet port?+
This is by design. Plum Box's core use case is automatic phone backup and remote access — both work perfectly over WiFi. Adding an Ethernet port would add complexity and cost without benefiting our target users. We want to keep the experience as simple as possible: one USB-C cable for power, WiFi for connectivity. That said, we're listening to feedback and considering Ethernet for future products.
What are the full specifications?+
Body: CNC machined aluminum (unibody) · Storage: M.2 NVMe SSD slot (user-supplied or add-on) · Connectivity: WiFi + Bluetooth · Power: USB-C (5V) · Encryption: AES-256 hardware encryption · File System: exFAT · Certifications: FCC, CE, KC (in progress, expected Q2 2026)

📱 App & Software

What devices are supported?+
Plum Box works with iOS, Android, macOS, and Windows. Our app is available on all major platforms.
How does automatic backup work?+
Once you set up Plum Box and connect it to your WiFi, the app on your phone automatically detects and backs up new photos and videos in the background. No manual transfers needed.
Can I access my files when I'm away from home?+
Yes! Plum Box supports secure remote access from anywhere in the world. Whether you're at work, traveling, or on vacation, you can access all your files through the app as if you were at home.
Does it require port forwarding or router configuration?+
No. Plum Box handles remote connectivity automatically — no port forwarding, no dynamic DNS, no router settings to configure. It just works out of the box.
Can multiple people use one Plum Box?+
Yes! Plum Box supports multi-user accounts. Each family member gets their own private space, and you can also create shared folders for family photos or files.

🔒 Security & Privacy

How is my data protected?+
Plum Box uses AES-256 hardware encryption to protect your data at rest. All remote connections are secured with end-to-end encryption. Your files never pass through our servers — they go directly between your devices and your Plum Box.
Can Plum Networks access my data?+
No. Your data is stored locally on your SSD inside your Plum Box, in your home. We have zero access to your files. That's the whole point — you own your data completely.
When I create an account, doesn't Plum Networks store my information?+
The only information we store on our servers is your email address, solely for service announcements and important updates. Everything else — your password, two-factor authentication, and all user credentials — is stored and processed entirely on your Plum Box inside your home. Your account lives on your device, not on our servers.
What happens if my Plum Box breaks or gets stolen?+
Your data is on the SSD inside. If the device is damaged, you can remove the SSD and access your files from another device. We recommend keeping important files backed up in more than one location, just like with any storage device. AES-256 encryption protects your data if the device is stolen.

🚚 Shipping & Delivery

When will Plum Box ship?+
We're targeting delivery in December 2026. We'll keep backers updated on progress throughout development, certification, and production.
Where do you ship to?+
We ship worldwide. Shipping costs vary by region — you can check exact rates for your country at plum.im/shipping.
How much is shipping?+
Shipping costs depend on your location. Please visit plum.im/shipping for a detailed shipping calculator with rates for every country.
Who handles fulfillment?+
We work with professional fulfillment partners to ensure reliable global delivery. Tracking numbers will be provided for all shipments.

💰 Rewards & Refunds

What's your refund policy?+
As with all Kickstarter campaigns, pledges are subject to Kickstarter's standard terms. If for any reason we cannot deliver the product, all backers will be fully refunded. After delivery, we offer a standard warranty for manufacturing defects.

🏢 About Us

Who is behind Plum Box?+
Plum Box is built by Plum Networks, Inc., a team of hardware and software engineers based in Seoul, South Korea. Our CEO has a background in electrical engineering, and our team has experience in embedded systems, federated learning, and product design. Plum Networks is a government-backed startup supported by the Korean government's startup development programs.
How can I verify that this is a legitimate product?+
We're happy to share our track record: We have a working prototype (see our hardware development photos showing CNC iterations v1–v6 and PCB iterations v1–v4). We hold a granted patent (Korean Patent No. 10-2922435) for our core technology. We have registered trademarks (Plum Box, Classes 09 and 42). We have a product overview video showing the actual device and app in action. We are an incorporated company (Plum Networks, Inc., Delaware, USA). We are supported by the Korean government's startup programs.
Do you have any intellectual property protection?+
Yes. We hold a registered patent for our "Context Switching-based Smartphone Automatic Backup Storage System" (Patent No. 10-2922435) and registered trademarks for Plum Box in multiple classes.

❓ Other Questions

Will you sell on Amazon or other retailers after Kickstarter?+
Yes, we plan to expand to additional sales channels including Amazon after fulfilling Kickstarter orders. Kickstarter backers get the best pricing.
I have a question not listed here. How can I reach you?+
Feel free to send us a message here on Kickstarter, or email us at contacts@plum.im. We respond to every inquiry!

Designed by Plum.

© 2026. All rights reserved

131 Continental Dr, Suite 305

Newark, DE 19713, USA

Plum Networks Inc.

Designed by Plum.

© 2026. All rights reserved

131 Continental Dr, Suite 305

Newark, DE 19713, USA

Plum Networks Inc.

Designed by Plum.

© 2026. All rights reserved

131 Continental Dr, Suite 305

Newark, DE 19713, USA

Plum Networks Inc.

Designed by Plum.

© 2026. All rights reserved

131 Continental Dr, Suite 305

Newark, DE 19713, USA

Plum Networks Inc.